Terms of Service

1. Acceptance of Terms

By accessing and using the Averra Custom website (averracustom.com) and requesting quotes or placing orders, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use our services.

2. Services

Averra Custom provides custom branded products including tumblers, towels, enamel pins, headbands, wristbands, briefcases, and branded kits. Our services include product customization, physical sampling, bulk production, quality control, and international shipping.

3. Quotes & Pricing

All quotes are valid for 30 days from the date issued. Prices are subject to change based on material costs, order quantity, and customization complexity. The final price is confirmed in your invoice after sample approval. Listed starting prices on our website are estimates and may vary based on your specific requirements.

4. Orders & Production

• Minimum order quantity (MOQ) is 50 units per design unless otherwise stated.
• Production begins only after physical sample approval and payment of any required deposit.
• Typical production time is 3-5 weeks after sample approval.
• We provide QC photos before dispatch. Production variations in color, size, and finish may occur within industry-standard tolerances.
• Rush orders may incur additional fees.

5. Intellectual Property

You confirm that you own or have the right to use all logos, artwork, and branding materials provided to us for customization. Averra Custom is not liable for trademark or copyright infringement resulting from customer-provided designs. You are solely responsible for ensuring your designs do not infringe on third-party rights.

6. Shipping & Delivery

We manage international logistics and deliver worldwide. Shipping timelines are estimates and may be affected by customs, weather, and carrier delays. Risk of loss passes to the customer upon delivery to the specified shipping address. Any shipping damage must be reported within 48 hours of receipt.

7. Returns & Refunds

Because all products are custom-made to your specifications, we do not accept returns or offer refunds except in cases of manufacturing defects or errors on our part. If you receive defective products, contact us within 7 days of receipt with photos, and we will arrange replacements or corrections.

8. Limitation of Liability

Averra Custom's liability is limited to the value of the products ordered. We are not liable for indirect, incidental, or consequential damages, including loss of profits, business interruption, or loss of data.

9. Governing Law

These terms are governed by the laws of the jurisdiction in which Averra Custom is registered. Any disputes shall be resolved in the courts of that jurisdiction.

10. Changes to Terms

We reserve the right to update these Terms of Service at any time. Changes take effect immediately upon posting to this page. Continued use of our services constitutes acceptance of the updated terms.

11. Contact

For questions about these Terms of Service, please contact us at quotes@averracustom.com.